|Snow Dog in Summer|
No snapping, no popping, no slipping, and nothing a hub shouldn't do. That's a good sign, since the last two times I tried the bike, issues arose after the first ride.
The difference? This time Phil Wood & Co. replaced the entire hub. They re-laced the wheel, and then sent it back. Pretty good deal, eh? It would seem so, but for a few pertinent things.
First, there is the issue of over five months without a rear wheel for my bicycle. That's a lot of time I can't get back, and that Phil Wood & Co. had my hub in hock, along with my spokes and rim.
|A completely new hub.|
So, is it a bad deal? Well.....yeah, and no. Yes, because the whole thing reflects quite poorly on Phil Wood & Co, and no, because as long as the hub works, I'm good. Yes, it is bad because it cost me more than it should have in time and money, and no, because I don't have to look for another rear hub, and build up another rear wheel.
It is difficult for me to feel good about Phil Wood & Co. but I won't go out of my way to dissuade anyone from buying their products. Maybe my situation is an odd one. It would seem so. I hope, for their sake and the sake of their customers in the future, that they treat their warranty issues with a bit more communicativeness and with as little pain to the customer in terms of time and money than they did with me.
Now it is time to ride..........